Cancellation Policy
- Cancellation window: Information on when customers can cancel their orders (e.g. within 24 hours of placing the order).
- Refunds: Information on how refunds will be processed (e.g. full refund to original payment method within 5-7 business days).
- Cancellation fees: Information on any fees that may be charged for cancelling an order
- Order processing: Information on the status of orders that are in the process of being shipped (e.g. orders that have already been shipped cannot be cancelled).
- Returns and exchanges: Information on the store’s policy for returns and exchanges, including any time limits or conditions (e.g. items must be returned within 30 days in original condition).
- Communication: Information on how customers should communicate their cancellation request (e.g. email to info@handloomthreads.com).
- Confirmation: Information on how customers will receive confirmation of their cancellation request (e.g. email confirmation within 24 hours of the request being received).
- Responsibility for items in transit: Information on who is responsible for items that are in transit at the time of cancellation (e.g. store will provide a full refund or replacement).
- Responsibility for shipping costs: Information on who is responsible for the cost of shipping items back to the store in the event of a cancellation.
